Help center

Questions? We've got answers.

Everything about feeding, formulas, shipping and subscriptions, in one place.

Using Puptein

Which formula should I start with?

Most dogs start with the Multivitamin for everyday support, then add a targeted formula for what you're seeing, like Hip & Joint or Gut Health. Not sure? Take the 30-second quiz and we'll match it for you.

How do I use Puptein?

Stir the daily serving into your dog's regular meal, wet or dry. Follow the weight-based feeding guide on the back of the pouch.

How many pouches do I need?

It depends on your dog's weight and how many dogs you have. One 25 lb dog uses about one pouch every 6 weeks. Feeding more than one? Our pouch calculator does the math, and 2 or more pouches save you up to 15%.

How long does one pouch last?

Each 6.3 oz pouch holds about 90 scoops, roughly a 45-day supply at the standard daily serving.

Will my dog actually eat it?

Every formula is beef-flavored, and most dogs eat it right up. Mixing into wet food or a splash of warm water helps picky eaters.

Can I combine formulas?

Yes. Many owners pair the Multivitamin with a targeted formula like Hip & Joint or Gut Health. Check with your veterinarian if your dog is on medication or has a health condition.

Ingredients & quality

Why powder instead of chews?

Chews need binders and fillers to hold their shape, and each chew can only fit so much. Powder skips the binders, so there is more room for the actives that matter.

Where is Puptein made?

In a GMP-certified, FDA-registered facility in the USA, using human-grade ingredients.

Orders & shipping

When will my order ship?

Orders placed by 6 PM ET on business days ship the same or next business day. Standard shipping takes 2 to 5 business days and is free over $50. You'll get a tracking number by email. Shipping details.

Subscriptions

How do subscriptions work?

Choose Subscribe & save on any product page to save 15% on every order. A fresh pouch arrives every 4 or 6 weeks, and you can skip, swap or cancel anytime from your account.

Guarantee & returns

What if my dog doesn't like it?

You're covered by our 60-day Happy Dog Guarantee. If your dog isn't loving Puptein, email support@puptein.com and we'll refund your first pouch, opened or not. No need to send it back. Details.

What is your return policy?

Happy Dog Guarantee: if your dog isn't loving Puptein, email support@puptein.com within 60 days of delivery and we'll refund your first pouch, opened or not. No need to send it back. One refund per customer. Unopened pouches can be returned within 60 days, and damaged orders are replaced free. Full refund policy.